Obstruction

Introducion of unnecessary complexity or resistance into user flows, particularly those related to cancellation, data deletion, or account changes. It delays or deters users from completing undesired actions.

Hard-to-Find Settings

Critical controls, such as cancellation or privacy settings, are deeply buried or mislabeled.

Manual Intervention Requirements

Users are forced to contact support, fill out forms, or speak to agents to complete simple requests.

Interface elements suggest functionality (e.g., “Cancel here”) but redirect or fail to work as expected.