Friction-based churn suppression

Intentionally designed barriers, delays, or complications that make cancellation or disengagement difficult. The aim is to reduce user attrition by exhausting, confusing, or discouraging exit attempts.

Multi-Step Cancellation Flows
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Users are required to navigate complex, obstructive flows o cancel services.

Hidden or Obscured Options

Cancellation or downgrade options are buried, mislabeled, or only accessible through support channels.

Deliberate Delays

Processing times are extended or confirmation steps are introduced to prolong commitment.